Effective from: 22 September 2026
1. General information
These Terms govern the use of www.kimmelkvartals.lv (the “Website”), the submission of event-booking enquiries and the use of the ticketing module available on the Website.
The Website is operated by SIA “Mangonita”, which uses the names “Kimmel Kvartāls” and “Dzesētava” in its business activities and communications (jointly referred to below as “Kimmel Kvartāls, Dzesētava”).
Ticket sales, order processing, acceptance of payments and ticket delivery are provided by SIA “Biļešu Serviss PLG” through an embedded module or script. Ticket purchases are processed in the Biļešu Serviss system and are subject to the Biļešu Serviss terms.
By using the Website or submitting a booking enquiry, the user confirms that the user has read these Terms. These Terms do not restrict mandatory consumer rights provided by law.
2. Service providers and allocation of responsibilities
2.1. Website operator and Kimmel Kvartāls, Dzesētava service provider
Data controller: SIA “Mangonita”
Registration No.: 40203458893
Registered address: Ausekļu iela 3, Baltezers, Ādaži Parish, Ādaži Municipality, LV-2164, Latvia
Website: www.kimmelkvartals.lv
Email: marketings@kimmelkvartals.lv
2.2. Ticketing service provider
SIA “Biļešu Serviss PLG”, registration No. 40003493078, registered address Krišjāņa Valdemāra iela 118, Riga, LV-1013, Latvia, www.bilesuserviss.lv, info@bilesuserviss.lv, +371 66100335.
Biļešu Serviss terms: https://www.bilesuserviss.lv/vispareja-informacija/howtobuy/408/noteikumi
Biļešu Serviss privacy principles: https://www.bilesuserviss.lv/vispareja-informacija/company/404/privatuma-principi
2.3. Event organiser
The event organiser identified in the event description or ticket is responsible for the event’s content, operation, quality, date, time, venue, artist line-up, age restrictions, cancellation and postponement.
SIA “Mangonita” is the event organiser only where it is identified as such in the event description, ticketing system, ticket or other event information. Where an event is organised by another person, SIA “Mangonita” may act only as the venue provider.
3. Use of the Website
The Website may be used only for lawful purposes and in accordance with these Terms. A user must not:
Kimmel Kvartāls, Dzesētava may restrict access to the Website where a security threat, unlawful conduct or a material breach of these Terms is identified.
4. Information published on the Website
Kimmel Kvartāls, Dzesētava takes reasonable steps to keep published information accurate and current. Event times, programmes, artist line-ups, prices, ticket availability and other information may nevertheless be clarified or changed.
Before purchasing a ticket, the user must verify the event name, organiser, date, time, venue, price, age restrictions and any special terms shown in the Biļešu Serviss module.
5. Intellectual property
The Website’s design, text, photographs, videos, graphics, logos, names and other content belong to SIA “Mangonita”, its partners or the relevant rights holders and are used with permission.
Content may be viewed and used for personal, non-commercial purposes. Unless otherwise permitted by law, content may not be copied, republished, modified, distributed, sold or otherwise used commercially without prior written permission.
6. Purchasing tickets through the Biļešu Serviss module
6.1. Embedded ticketing module
The module may be displayed visually on the Website, but orders are processed in the Biļešu Serviss system. SIA “Biļešu Serviss PLG” provides ticket selection, order-information processing, payment processing, order confirmation, ticket delivery, technical administration and customer support.
SIA “Mangonita” does not process payment-card data and does not technically issue electronic tickets.
6.2. Applicable Biļešu Serviss terms
A ticket purchase is subject to the SIA “Biļešu Serviss PLG” online-store terms in force at the time of purchase. Before payment, the purchaser must review the event information, prices and charges, ticket restrictions, Biļešu Serviss terms and privacy principles.
6.3. Prices and payments
Ticket prices and the number of tickets available are determined by the event organiser. Biļešu Serviss may apply a service fee; the total amount is shown before purchase confirmation. Payments are processed by Biļešu Serviss and its selected payment-service providers.
For a failed or duplicate payment, payment status, invoice, service fee or undelivered ticket, contact SIA “Biļešu Serviss PLG” at info@bilesuserviss.lv or +371 66100335.
6.4. Ticket delivery and safekeeping
The electronic ticket is sent or made available in the purchaser’s account by Biļešu Serviss. The purchaser is responsible for providing a correct email address and keeping the ticket secure. A ticket may be valid for one admission only; the purchaser bears the consequences of sharing, publishing or inadequately protecting the ticket code.
7. Right of withdrawal
The 14-day right of withdrawal applicable to distance contracts generally does not apply to tickets for concerts, entertainment events or other services provided on a specific date or during a specific period. A ticket cannot be returned unilaterally merely because the purchaser has changed their mind or can no longer attend for personal reasons.
A ticket exchange or refund may be available where required by law, where the event is cancelled, postponed or materially changed, or where the event organiser has established more favourable terms for the purchaser.
8. Event cancellation, postponement or changes
The event organiser is responsible for cancellation, postponement, venue changes or other material changes. Biļešu Serviss sells tickets on behalf of the organiser but is not responsible for the event’s content, quality, operation, promotion, cancellation or postponement.
Where SIA “Mangonita” is the organiser, Kimmel Kvartāls, Dzesētava provides information about changes and agrees the technical ticket-exchange or refund process with Biļešu Serviss. Where another person is the organiser, that person is responsible.
8.1. Cancelled event
If an event is cancelled, the purchaser is entitled to a refund in accordance with applicable law. The organiser determines the refund procedure in cooperation with Biļešu Serviss. The purchaser must retain the ticket, order confirmation and proof of payment.
8.2. Postponed or materially changed event
The organiser provides information about ticket validity, exchange or refund procedures and the deadline for making a choice. Minor changes to the programme, start time, artist line-up or technical arrangements do not in themselves create an automatic right to a refund where the essential nature of the event has not materially changed.
8.3. Non-attendance or late arrival
No refund is provided for an unused ticket where the visitor does not attend for personal reasons. In the event of late arrival, admission may be delayed until an appropriate time or refused where entry would disrupt the event or create a safety risk.
9. Event attendance rules
Visitors must comply with the specific event rules and age restrictions, lawful instructions of staff, the organiser and security personnel, public-order and safety requirements, and the rights of other persons.
Admission may be refused or a person may be required to leave where the person presents an invalid or already-used ticket, does not meet age restrictions, is intoxicated to a degree that creates a risk, acts aggressively, brings prohibited items or materially breaches the rules. Where refusal is justified by the visitor’s breach, the ticket price may not be refunded.
10. Photography and filming at events
Photography and filming may take place during events. Material may be used to document the event and in communications by Kimmel Kvartāls, Dzesētava or the relevant organiser, including websites and social media. Further information is available in the Privacy Policy.
Professional photography, filming or audio recording for commercial purposes is permitted only with the prior approval of Kimmel Kvartāls, Dzesētava and, where applicable, the event organiser.
11. Event booking enquiries
A booking enquiry submitted through the Website is a request to receive an offer. It is not a booking confirmation and does not oblige SIA “Mangonita” to provide the selected date or service.
A booking becomes binding only after written confirmation, agreement on the essential terms and fulfilment of any advance-payment or other conditions specified in the offer or contract. The price, scope of services, time, cancellation terms and responsibilities of the parties are defined in the individual offer or contract.
12. Promotions and discounts
Promotions, discount codes, pre-sale offers and competitions may have separate terms and validity periods. Where a discount applies to tickets sold by Biļešu Serviss, the terms of Biļešu Serviss and the event organiser also apply.
13. External services and embedded content
The Website may include the Biļešu Serviss module, payment solutions, maps, social-media content, videos, analytics and advertising services. When a user interacts with a third-party service, information may be transmitted to the provider, and the provider’s terms and privacy policy may apply.
Displaying the Biļešu Serviss module on the Website does not mean that SIA “Mangonita” administers the Biļešu Serviss system or processes payment-card information.
14. Personal data and cookies
The processing of personal data by SIA “Mangonita” is described in the Privacy Policy. Personal data entered in the ticketing module is processed by SIA “Biļešu Serviss PLG” as an independent controller for ticket sales, payment and delivery purposes.
Purchasing a ticket or submitting a booking enquiry does not constitute automatic consent to receive marketing emails.
15. Liability
SIA “Mangonita” is responsible for Website content published by it, venue, catering and other services supplied directly by it, operation of an event where SIA “Mangonita” is the organiser, and admission and security arrangements to the extent of its actual role.
In accordance with its terms, SIA “Biļešu Serviss PLG” is responsible for the technical ticket-purchase process, organisation of payment processing, ticket issuance and delivery, operation of its system and user accounts, and customer support.
The relevant event organiser is responsible for the event’s content, quality, date, time, venue, cancellation, postponement, material changes and financial obligations relating to ticket refunds. This allocation does not exclude liability that cannot lawfully be excluded.
16. Force majeure
Kimmel Kvartāls, Dzesētava is not liable for failure or delay caused by exceptional circumstances that could not reasonably have been foreseen or prevented, including natural disasters, decisions of public authorities, serious public-safety threats, epidemics, strikes or widespread energy-supply and communications disruptions.
This provision does not remove mandatory consumer rights, including the right to a refund where a paid service is not provided.
17. Complaints
17.1. Ticket-purchase enquiries
Questions about an order, payment, ticket delivery, user account or the Biļešu Serviss system should be addressed to SIA “Biļešu Serviss PLG”: info@bilesuserviss.lv, +371 66100335, Krišjāņa Valdemāra iela 118, Riga, LV-1013, Latvia.
17.2. Event-related enquiries
Complaints about event content, quality, promotion, cancellation or postponement should be submitted to the event organiser. Where SIA “Mangonita” is the organiser, send the complaint to marketings@kimmelkvartals.lv or to the registered address Ausekļu iela 3, Baltezers, Ādaži Parish, Ādaži Municipality, LV-2164, Latvia.
A complaint should preferably include the complainant’s name and contact details, order or ticket number, event name and date, a description of the issue, the desired solution and relevant supporting documents. A written consumer complaint will be answered within 15 working days.
17.3. Out-of-court dispute resolution
If a dispute cannot be resolved directly, a consumer may contact the Consumer Rights Protection Centre of Latvia, Brīvības iela 55, Riga, LV-1010, Latvia, pasts@ptac.gov.lv, www.ptac.gov.lv, use another out-of-court dispute-resolution mechanism provided by law, or apply to a competent court.
18. Applicable law
These Terms and legal relationships connected with use of the Website or the services of Kimmel Kvartāls, Dzesētava are governed by the laws of the Republic of Latvia. Ticket purchases are additionally subject to the terms of SIA “Biļešu Serviss PLG”.
19. Amendments to the Terms
Kimmel Kvartāls, Dzesētava may amend these Terms if the Website functionality, services, cooperation with Biļešu Serviss or applicable requirements change. The current version will be available on the Website together with its effective date.
A confirmed booking is governed by the terms in force when the agreement was concluded. A ticket purchase is governed by the Biļešu Serviss terms and event-specific conditions in force at the time of purchase. If these Terms are published in several languages and inconsistencies arise, the Latvian version prevails to the extent permitted by applicable law.